One of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. We aim for a thoughtful fairness. We’re usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you will be someone who is respectful of our time, so this won’t be an issue. We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policy will be honored.
We require 24 hours advanced notice to cancel your appointment. Canceling up to 2 hours before the session, we will charge 50% of the scheduled appointment price. Canceling under 2 hours before the session or “no show” will result in a charge for 100% of the scheduled appointment price.
Ideally, you’ll give us to 24-48 hours notice when possible. We trust your judgement and consideration. Should we need to apply the cancellation policy, you will be invoiced via email and this amount must be paid prior to your next scheduled appointment.
Optimally, you should arrive 5-10 minutes before your scheduled appointment time to ensure you are punctual. If you arrive late, your session may be shortened in order to stay on time for our following clients. You will still be charged the full amount of the scheduled session.
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